VOIP Voicemail Training FAQs
As with any new system or technology, you will have questions. This FAQ is designed to provide you with the answers you need.
Frequently Asked Questions
No, you don't have to record greetings for no answer and busy. You can use the SystemGgreeting
for them. The Extended Away Greeting lets your callers know that you are not in the
office or on-campus. As such, it is recommended that you record an Extended Away Greeting
when you will be out of the office for over 24 hours.
To access your voicemail from out of the office,
1. Dial 661-654-2933
2. Press *
3. Enter your mailbox number ( your extension)
4. Enter your passcode
If you enter your passcode incorrectly more than 5 times, the voicemail system will
lock you out of your mailbox. To correct the problem, please contact the Help Desk
at 661-654-2307.
The VOIP Voicemail system requires a passcode that is at least 6 digits. These six
digits cannot contain repeating numbers, such as 000000 or 111111.
The VOIP Voicemail system refers to the Away Message as your Extended Away Greeting. This greeting is what the callers hear when you are on vacation, away on business, etc.
To record your Extended Away Greeting
- Press 4 to record your Extended Away Greeting
- Begin recording at the tone
While recording, press:
#鈥� End recording
3鈥擱ecord new greeting
1 鈥� Activate the new greeting
4鈥� Play current greeting